IT Solutions Technician

IT SOLUTIONS TECHNICIAN

Overview of the role

Develop, implement and maintain complete IT solutions such as networks, operating systems and applications.

Details of standard

Role profile

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.

An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.

IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities so all apprentices take a common core and then choose one of two options.

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);

Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)

or

IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.

Typical job titles include IT Solutions Technician, Service Analyst, Junior Systems Analyst, Systems Developer, Database Technician, IT Support Analyst, IT Support Technician, IT Systems Support, Junior DevOps Professional, IT Service Desk or Applications Support Technician (at 2nd, 3rd or 4th line support)

Entry Requirements

Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to already have 5 GCSEs (A*-C); other relevant qualifications or experience; or pass an aptitude test.

CORE: All IT Solution Technicians require the following:

Behaviours

Specialisms

In addition to the core, an IT Solution Technician will do ONE of the following two options:

English and Maths

Apprentices without level 2 English and maths will need to achieve these prior to the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.

Professional Recognition

This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming level 3 professional competence. Those completing the apprenticeship can apply for registration.

Duration

The duration of this apprenticeship is typically 18 months.

Level

This is a level 3 apprenticeship.